The residency travel certificate was the most requested document
The Adeje citizens advice bureau (the OAC office at the entrance to the town hall) under councillor Epifanio Díaz Hernández, have released figures regarding the number of procedures dealt with during 2014, with up to 50,000 recorded, an average of 200 a day. The most requested document was the travel certificate – 16,328 during the year, or 33.63% of the overall applications. The busiest times on average were between 10am and 12 midday.
According to Díaz Hernández, “this office is one of the most in-demand services the council offers to residents, and the work carried out by the team here allows people who live and work in Adeje process applications in the most efficient way possible.
“During recent years we have adopted a number of working practises to allow us improve the service to the people of Adeje, among them improvements to the team of people dealing with the information requests. At the same time we have introduced new technological aspects too which means we can attend to people’s requests more quickly”.
He continued, “This office also runs an on-line section which we offer to those people who might not have time to come to the council office in person but who still have official matters to process with the local administration.”
As well as the residency travel certificate, people also requested residency certificates, civil partnership registration, electronic signatures (for online tax declarations etc) and many more.
Another change has been the introduction of a uniform for the team working in the office. The councillor said, “This is part of an overall improvement in the corporate image, and when the working group themselves asked for a uniform we felt it was a positive move as we believe it will help promote the presence of our team who are working directly with the public”.