The Troya Tourism Information is awarded the Q for Quality certificate for the 9th year in a row
The department of tourism, under councillor Ermitas Moreira García, has been informed that the Troya Tourism Information office has been awarded the Q Quality certificate for the 9th year in a row. The qualification is judged by the ICTE, the Spanish institute for quality tourism. “We have received this certificate following a vigorous audit carried out by the company charged to control quality management systems, AENOR, which recognised the excellent management and service that this tourism office gives to all those who visit it”.
There are three tourism information offices in the borough, in the centre of Adeje town, at the top of the Calle Grande, which opened four years ago, one by Fañabe beach, which has been helping members of the public for 14 years and the Troya beach office, in existence now for 19 years. The latter has been granted this certificate year after year, “and the other two offices follow the same management of information”, said the councillor.
As well as offering visitors information about the borough of Adeje and as other parts of the island of Tenerife, the offices also operate a complaints and suggestions service for any tourists who wishes to offer her or his opinion about any aspects of their stay here.
The Troya office deals with the greatest number of visits – over 81,000 last year, the majority of them British, followed by Germans, Spanish, French and others. The most frequent requests were for maps and street directions followed by information on public transport, leisure, visits to Teide, cultural events, rambles, beaches and the weather!
The councillor said that the attention offered by the information offices easily met the basic requirements laid down by the ICTE, and the accolade received by Troya has only been awarded to 5 offices overall in the Canary Islands. All offices are subjects to annual audits with personnel, information technology, access to those with mobility challenges, etc, all rated. The availability of pamphlets/information on events and leisure centres is also important.
In 2016 the Fañabe office welcomed almost 30,000 clients, with similar requests – maps and directions, public transport, information about Teide, leisure pursuits, rambling and cultural events. As in Troya the majority of those seeking information were British, followed by Germans and Spanish. In the Adeje town office the requests followed a similar pattern, but this office welcomed a majority of German visitors, followed by British, French, Spanish, Nordic, Italians and Russians.
Department of Communications