The Adeje consumers office has helped recover over €140,000




The main complaints are about mobile phone service providers, banks, garages and airlines
The Adeje OMIC (Oficina Municipal de Información al Consumo), the office which deals with comsumer complaints on behalf of the public, has dealt with over 20,000 during its twenty five years in existence.

Releasing details on World Consumer rights Day the Adeje councillor for health promotion, Amada Trujillo Bencomo, along with her the technical team, said, “We have overseen a number of campaigns in the 25 years of the office’s existence and we have offset many more having helped create responsible and well informed consumers”.

Among the main objectives of the Adeje consumers office are educating consumers as to their rights and helping them shop sensibly. The basic advice to consumers include reading all the small print before buying, consulting all of the conditions when purchasing or engaging services and comparing product prices and services across the market.

At the end of 2015 the office had registered 1,046 complaints/petitions, a slight drop on the 2014 with 1,127. The most frequent complaints deal with mobile phones (29%) landlines (9.85%), banks (4.78%), garages (3.8%), electro-domestic traders (5.83%), airlines (4%) and basic services (4.4%). According to the councillor “recently we find we are also being asked to help people who find themselves on a debtor’s list and need to know what their rights are as there is a lack of information about this at present.”

Almost half of the cases taken by the office have been concluded positively for the consumer, with the office managing to reclaim over €140,000 and help others avoid unnecessary payments.

The Adeje council offices, as well as offering consumers information and helping them deal directly with specific cases, is working to educate and train, collaborate with other public and private bodies dedicated to the protection of consumer rights, appeal complaints to the consumer rights courts if an agreement cannot be reached locally, and in general work to protect citizens of the borough.

(In the photo: Councillor Amada Trujillo Bencomo and the two office members who deal with consumer complaints)

2 thoughts on “The Adeje consumers office has helped recover over €140,000

  1. We wish to lodge a complaint against I-Play, C.C. Bouganville Local 26, Playa de Las Americas 38670. We paid them over £Sterling 3000 for a universal television access system run by I-Play in the United States of America. For a number of reasons, including our own stupidity, the system does not work, we have not been given an operations or system manual or access code nor have we been given a warranty for the service nor any form of receipt for the payment we have made. We have no contract with either I-Play in the USA or I-Play in Spain. Please charge this business if it has broken the law of Spain. At the very least, please close the business down so that the owners can not defraud any one else. If you require further details from us, please email. For example we have some bank details which may be of use in tracking down these people. Is there any chance that you will be able to recover any money for us or can you put us into contact with any agency which may be able to help. My wife and I are in our seventies and are citizens of the United Kingdom and live at ‘Lanes End’, Holt Lane, Lea, Matlock, Derbyshire DE4 5GQ. Further details can be provided if necessary.

    • You will need to make the complaint to the Consumers office in Adeje – this is not the consumer office website/email address. If you like, send me an email to and I will send you the necessary forms and the name of the person in the consumer office who speaks English and might be able to help.

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